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Listening to our customers?
One Medix Biochemica
We IVDo that.
Following feedback from our customers, Medix Biochemica has made a number of changes to improve our customer experience.
These changes include:
- Developing a single US customer facing entity
- Creating a centralized customer service team
- Established 3 distribution hubs with local product inventory
In order to benefit from these changes, you may need to change your order point for Medix Biochemica products and this could mean you need to perform a new vendor approval for the selling entity.
Product orders should be placed to Orders@medixbiochemica.com.
1North & South American & Canadian customers should order the Medix Biochemica portfolio through our US Service point.
1European & RoW (excluding China) customers should order through our European service team in Espoo, Finland.
For customers located in China, Taiwan and Hong Kong, please order through the team at Medix Biochemica China.
Below are links to documents to assist you with setting up your relevant service point as an approved vendor.
Please reach out to us Medix@medixbiochemica.com or our service teams should you need any assistance.
USA +1 314 968 1091
Finland +358 9 547 680
China +21 6811 9181, 6811 9180, 6811 9105
1Please note these changes do not apply to the Diaclone ELISpot / ELISA and myPOLS Molecular diagnostic products. Customers for these product ranges should continue to order from Diaclone SAS and myPOLS Biotec GmbH.
US, S. AMERICAN & CANADIAN CUSTOMERS